Delete your BuddyPad account
BuddyPad is made by Built By Mo LLC. You can delete your account in the app, or by asking us if you no longer have the app.
In the app
- Open BuddyPad and go to Me.
- Scroll to the bottom and tap Delete account.
- Tap Delete my account. If you signed in with Apple, Apple may ask you to confirm first.
Your data goes right away, apart from what's listed under "What stays for a while."
Without the app
You don't need to reinstall anything. Email buddypad@builtbymo.dev from the address you signed in with, and say you want your BuddyPad account deleted. If you used Hide My Email with Apple, tell us that, and we'll work out with you how to confirm it's your account.
We check that the request comes from the account's owner, delete the account, and write back when it's done, within 30 days.
What gets erased
- Your goals, with their notes, links, steps and history.
- Your comments, reactions, nudges and check-ins, on your goals and your buddies' goals.
- Your proof photos.
- Your name, settings, notifications and the push tokens for your phones.
- Any tokens and webhooks you made for connected tools.
We also delete your sign-in, unless you use the same Apple or Google login with another Built By Mo app. In that case the login stays for that app, and everything from BuddyPad still goes. If you signed in with Apple, we also cancel the token Apple gave us. If either of those two steps fails, everything else has already gone, and we try again every night until it works. If you sign in again first, we stop, because that's a new account.
What your buddy sees
Each buddy is told "your name left BuddyPad. Your shared list has been closed." They keep their own goals in their own list, and can share them with someone else whenever they like. That closed card with your name stays on their screen until they delete their own account.
What stays for a while
- Your user id, with no name attached, can stay in the history of a goal your buddy owns, and for up to 30 days in their feed for connected tools.
- The ids of your goals stay for up to 30 days, in a list your buddy's phone reads and in that feed.
- Your name stays on the ended card of anyone you removed earlier, until they delete their own account.
- Which past weeks you were active stays on the closed list you shared with a buddy, until they delete their own account.
- Words from a suggestion your buddy accepted stay, because they're part of your buddy's goal now.
- Tools that you or your buddy connected keep whatever copies they already took. We can't reach those.
- A report stays for 2 years, whether you made it or it's about you, so we can act on it. It holds both people's names and accounts, the words that were reported, and anything the person reporting wrote.
- Report emails and anything you emailed us stay in our mailbox for 2 years.
- Firebase's installation id stays with Google under its terms.
- If the law or a legal claim requires us to keep something, we keep it until that's over.
Backups roll off within 14 days. If we ever restore one, we delete your account again.